Fall Fishing 2014

Posted on October 15th, 2014 in Comments Port Aransas TX, Lodging Host, Port Aransas TX | No Comments »

According to the October fishing reports, there have been a lot of big catches this fall! It was reported that vessels out of Deep Sea Headquarters caught about 105 blackfin tuna on a 12hr. trip. Another vessel caught an 8ft, 200lbs, spinner shark while fishing aboard the Dolphin Express. People fishing the local piers have been bringing in whiting, flounder, and trout. The fishing reports further state that the minor cold fronts moving in will get the redfish moving about.  The people in Port A. are pretty excited about the abundance of fish this fall. Come join fun!

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LOYAL MUSTANG DRIVERS

Posted on October 6th, 2014 in Comments Port Aransas TX, Lodging Host, Port Aransas TX | No Comments »

Unfortunately, the Mustang Fest did things a little differently this year. Do to location and scheduling changes the Mustang drivers could not stay with us. However, there were some who refused to stay anywhere else and drove the extra miles to Plantation Suites & Conference Center. They told us that they have been part of Mustang Fest since before 2012 and have stayed here every time. This year was no exception. All the driver’s agreed that they “loved it here.” They said the drive was worth it to stay in a place where they know they will get the best service.

Well, we LOVED having them this weekend! They are always so friendly. They even let some of us sit in their awesome rides. Till next year, Mustang Fest!!

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“DOLLY” TAKES A VACATION

Posted on September 25th, 2014 in Albuquerque NM, Comments Las Cruces NM, Las Cruces NM, Lodging Host | No Comments »

Recently, a guest left behind “Dolly.” We have been trying to get in contact with the owners but have not been successful. We want her parents to know she is having a good time here until they return to claim her! Our staff took it upon themselves to make sure she has a fantastical vacation.

  • Helping check guest in at the front desk
  • Helping maintenance with some work orders
  • Eating a hamburger at our evening social
  • Hanging out in the massage chair
  • Laying out by the pool

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End of Summer Party

Posted on September 15th, 2014 in Comments Port Aransas TX, Port Aransas TX, Uncategorized | No Comments »

At the end of the summer we like to throw a celebration with all our employees. It’s our way of saying “Thank You” for working so hard during this extremely busy season and for giving up time at the beach to serve our guests.

It’s a marry celebration with the owners, managers, and employees in attendance. Kevin Hilchey, President of Lodging Host Hotel Corp., grilled steaks for the whole crew by the poolside. There were festive games such as the Bed Making Contest held in our conference room (action shots below). A heated battle arose between our former GM, Shawn, and new AGM, Alex. In the end Toni, Guest Service Rep., took the win! Her prize was a two nights stay at a hotel in Houston, TX, and Six Flags tickets. Other activities included Port A. Trivia which was both fun and educational for the staff. It included questions like: “how many ferry boats are there in Port A.?” The staff got to show off their knowledge about Port Aransas which was great practice for answering guest questions. Lorraine, Guest Service Rep., decorated the cake with the famous Plantation Suites & Conference Center logo.

All in all, it was a wonderful way to celebrate the summer’s end with fellow team members and staff.

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They say that New Orleans is the home of hospitality, but they hold no candle to Marshall!

Posted on August 20th, 2014 in Comments Marshall TX, Lodging Host, Marshall TX, Uncategorized | No Comments »

We had a boys baseball team stay with us this past month. There was a lot of activity in the hotel with all the boys around and about! Upon their departure they left this us a note. Here is snippet of what it said:

 “I want to express my gratitude to you and your staff for an absolute wonderful stay. The staff, rooms and service was perfect. Everyone in Marshall Texas has been so nice to me and my family they say that New Orleans is the home of hospitality, but they hold no candle to Marshall! They (hotel staff) touched us most with their outstanding service and most importantly, their PASSION for their work duties.” –  Sincerely,Brad H.

Thank you for staying at the Holiday Inn Express and Suites Marshall, TX! We had so much fun while they were here!

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Kind Words

Posted on August 15th, 2014 in Lodging Host, Silver City NM | No Comments »

One of our guest took the time to review and give us some feedback!  He left us these kind words on IHG:

“I stayed at the Holiday Express in Silver City on 7 & 8th, August.. As usual the friendly staff greeted me like a family. The renovation looks great and the room was fantastic. The management and the staff are the best in New Mexico. I stay a lot of places in New Mexico; however, I try to stay here, even if I have to travel a little more. They are great and very professional. Thank You.” – Moabed (IHG Rewards Card Gold Elite)

We are so lucky to have such a gracious guest. Thank you, Moabed, for staying with us!

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Lifelong Friends

Posted on August 8th, 2014 in Comments Port Aransas TX, Lodging Host, Port Aransas TX | No Comments »

In the spirit of National Family Fun month, here is a story of how two families became great friends at Plantation Suites & Conference Center.

Laura and her family have been coming to to Plantation Suites & Conference Center for years. One summer, about 5 years ago, they met Karen and her family. Both of the families enjoyed spending time together at the pool and chatting. Their children also hit it off! They didn’t exchange phone numbers; however, when Laura and her family came back the following year Karen was there with her family!

Laura commented and said, “Now we have lifelong family friends. Thank you, Plantation Suites and Karen.”

Karen also commented and replied, “We are very thankful for meeting our new long life friends here. Love plantation suites and our new ‘family.’”

It’s neat to watch how people come together here at Plantation Suites & Conference Center. The family environment radiates community, and we are so thankful that people can enjoy the hotel and everyone here. Thank you, Laura and Karen, for sharing your story with us!

Things Expected

Posted on August 7th, 2014 in Comments La Porte TX, La Porte TX, Lodging Host, Uncategorized | No Comments »

In our busy lives today there are many things we expect to happen. For instance, when I want to cross the street I wait for the hand to go away and the walking person to appear. I expect that the sea of cars, full of impatient looking people, will wait for me. I expect this even though they are bigger and stronger than I am and look much more ready to move forward than I do. In my mind, everything always goes as it “should.” The cars get to go when the light turns green, and I make it safely across. My life was spared because people followed rules. The more I thought about the uncertainty of it the more I really appreciated those cars waiting for me to cross.

At this point, I am sure everyone reading this is thinking, “what does this have to do with the Comfort Suites, La Porte, Tx?”

Let me get to the point and tell the story that sparked this direction of thought. We had a lovely guest named Ann (picture is below). She is 83 years old and one of the sweetest—brings cookies to you at Christmas kind of way— human beings. She stayed here two nights with her family. Both nights she asked the front desk receptionist Lacy if she could have some milk to take with her medicine. Lacy found the milk we put out for breakfast and poured Ann a cup full.  What Lacy did would seem to most guests and employers something that was expected of her. However, Ann thought of it differently. She told her granddaughter, Kaitlin (the one who told us this story), that Lacy’s actions “made her feel special.” She really appreciated what Lacy had done for her. When I heard this story I thought of the world today and how insensitive of a place it has become. When did we start expecting and stop appreciating what people do for us? Thank you, Ann, for reminding us that even the most seemly insignificant tasks should be appreciated. 

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21 Pats on the Back

Posted on August 5th, 2014 in Comments Farmington NM, Farmington NM, Lodging Host | No Comments »

Last month we had the opportunity to host a large family here at the Holiday Inn Express and Suites, Farmington, NM. Each family member was very kind and we had a great time taking care of them. None of us really thought anything about it—taking care of people is part of our job. So it was a surprise when our corporate office –Lodging Host Hotel Corp.—called and said they had received over 20 “Pat on the Back” cards from one particular family. These cards allow guest to give a “pat on the back”  in the form of a comment to the employee if he or she has noticeable gone above and beyond. Of course, working hard does not always get noticed which is fine—that’s not why we do it. But it definitely made our day to find out that our hard work was noticed and appreciated.  Thank you, Obregon Family, for being so considerate!

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“Our minds were still curious if “bankie” would end up in a trash can in Las Cruces…”

Posted on July 16th, 2014 in Las Cruces NM, Lodging Host | No Comments »

We received an email from our guest Ricky, a Colonel in the Air Force. He was traveling with his family and they chose the Staybridge Suites Las Cruces, New Mexico, as their hotel destination. They had a great stay, but upon their departure a very devastating thing happened. Here is the story in Ricky’s own words:

“We had a fabulous stay to include both dinner and breakfast for my family which was complimentary on you guys.  Your front staff was extremely friendly which always sets the tone for your establishment.  We checked out on Thursday morning and headed home to San Antonio.  Just on the other side of El Paso our 3 year old son asked where was his blanket (“bankie” in his words). We quickly realized it was left in the room, and already 100 miles down the road there was no option to go back.  My wife called the hotel to ask if there were any options or could anyone help us out.  My wife spoke with Ms. Melissa Ochoa who was unbelievably helpful, and being a mother herself understood the importance of a small blanket for a 3 year old.  She stated “I will take a look and send it to your address…if you don’t hear from us, that means we found it and will be on its way.”  We both had a sigh of relief, yet in the back of our minds were still curious if “bankie” wouldn’t end up in a trash can in Las Cruces as his final resting place.  I had no idea the impact it would have on my son as he spent the next 2 nights having a hard time sleeping.  Low and behold, “bankie” made his appearance on our doorstep 2 days after our departure, and to the extreme excitement of my son.  My son has slept through the night every night since.”

The whole family was so appreciative of Melissa and her kindness and the speed to which she sent the blanket. Ricky said, “She was amazing from the time my wife called until the time “bankie” showed up, and she didn’t stop there.  Included in the package was a personal note from Ms. Melissa Ochoa stating “I”M HOME =)” which dearly touched my son.”

Seeing this email brought tears to Melissa’s eyes. Later, she stated, “I know that my children can’t sleep without their blankies, so I didn’t even think twice about finding and sending it. I just knew we needed to get this blankie home to the boy ASAP.”

Thank you, Melissa, for going above and beyond in customer service. We are grateful to have you as part of our Staybridge team!

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