“Our minds were still curious if “bankie” would end up in a trash can in Las Cruces…”

Posted on July 16th, 2014 in Las Cruces NM, Lodging Host | No Comments »

We received an email from our guest Ricky, a Colonel in the Air Force. He was traveling with his family and they chose the Staybridge Suites Las Cruces, New Mexico, as their hotel destination. They had a great stay, but upon their departure a very devastating thing happened. Here is the story in Ricky’s own words:

“We had a fabulous stay to include both dinner and breakfast for my family which was complimentary on you guys.  Your front staff was extremely friendly which always sets the tone for your establishment.  We checked out on Thursday morning and headed home to San Antonio.  Just on the other side of El Paso our 3 year old son asked where was his blanket (“bankie” in his words). We quickly realized it was left in the room, and already 100 miles down the road there was no option to go back.  My wife called the hotel to ask if there were any options or could anyone help us out.  My wife spoke with Ms. Melissa Ochoa who was unbelievably helpful, and being a mother herself understood the importance of a small blanket for a 3 year old.  She stated “I will take a look and send it to your address…if you don’t hear from us, that means we found it and will be on its way.”  We both had a sigh of relief, yet in the back of our minds were still curious if “bankie” wouldn’t end up in a trash can in Las Cruces as his final resting place.  I had no idea the impact it would have on my son as he spent the next 2 nights having a hard time sleeping.  Low and behold, “bankie” made his appearance on our doorstep 2 days after our departure, and to the extreme excitement of my son.  My son has slept through the night every night since.”

The whole family was so appreciative of Melissa and her kindness and the speed to which she sent the blanket. Ricky said, “She was amazing from the time my wife called until the time “bankie” showed up, and she didn’t stop there.  Included in the package was a personal note from Ms. Melissa Ochoa stating “I”M HOME =)” which dearly touched my son.”

Seeing this email brought tears to Melissa’s eyes. Later, she stated, “I know that my children can’t sleep without their blankies, so I didn’t even think twice about finding and sending it. I just knew we needed to get this blankie home to the boy ASAP.”

Thank you, Melissa, for going above and beyond in customer service. We are grateful to have you as part of our Staybridge team!

10294262_795587783786254_1224893621742227885_n photo 3

 

Funny Short Parable for the 4th of July

Posted on June 30th, 2014 in Lodging Host | No Comments »

Parable For The 4th of July (author unknown)

Once, in the 1820′s, a little boy called Sam was playing in the yard behind his house. During his pretend fighting game, he knocked over the outhouse.

outhouse

Now Sam was upset and worried that he would get into trouble so he ran into the woods and didn’t come out until after got dark. When he arrived back home, his pappy was waiting for him. He asked suspiciously, “Son, did you knock over the outhouse this afternoon?”

“No, pappy,” Sam lied. 

“Well, let me tell you a story,” said the father. “Once, not that long ago, Mr Washington received a shiny new ax        from his father.

Excited, he tried it out on a tree, swiftly cutting it down.

washington

But as he looked at the tree, with dismay he realized it was his mother’s favorite cherry tree,” his pappy paused.” just like you, he ran into the woods. When he returned, his pappy asked, ‘George, did you cut down the cherry tree?’ George answered with, ‘Father, I cannot tell a lie. I did indeed chop down the tree.’ Then his father said, ‘Well, since you

ouhouse 2

Then his pappy father spanked Sam boy red, white, and blue. The boy whimpered, “Pappy, I told you the truth! “Pappy, I cannot tell a lie any more.” said the little boy. “I did indeed knock down the outhouse.”were honest with me, you are spared from punishment. I hope you have learned your lesson, though.’ So,” the Sam’s father asked again,” did you knock down the outhouse?”

Why did you spank me?”

Pappy answered, “That’s because George Washington’s father wasn’t in the tree when he chopped it down!”

 

A monstera angel & a rewarding job

Posted on June 5th, 2014 in Comments Port Aransas TX, Lodging Host, Port Aransas TX | No Comments »

One of the things that is so rewarding working at The Plantation Suites & Conference Center in Port Aransas, Tx, is being able to create a good experience for someone. The icing-on-the-cake is when someone returns a great experience with a “thank you.” This is a note and the gift that was left for us by our wonderful guest Phyllis and her husband.

“We spent a few glorious days at fantastic Plantation Suites & can’t thank you all enough. I made you a parting gift ~ this Monstera Angel ~ made from the leaf sheaths of the big leafed Monstera Plants around the pool. Thank you for a wonderful few days…. We will be back. Thanks Shawn & all your pleasant staff we had the pleasure of meeting!” -Phyllis

 

Thanks you, Phyllis, for being so generous with your kindness! Come back and stay with us soon!

Monstera Angel ~ made by Phyllis from the leaf sheaths of the Monstera Plants around the poolside.

Monstera Angel ~ made by Phyllis from the leaf sheaths of the Monstera Plants around the poolside.

Great Accomplishment for Audrey Valdez

Posted on June 4th, 2014 in Comments Las Cruces NM, Las Cruces NM, Lodging Host | No Comments »

Audrey Valdez is the Director of Sales at Staybridge Las Cruces, NM. She has been working in the hospitality industry since 2003 and recently completed the Certified Hospitality Sales Professional (CHSP®) which is the most prestigious certification available in the hospitality industry. The American Hotel and Lodging Educational Institution requires one to have many years of education and experience in hospitality to even take the CHSP® exam. Needless to say, having this certification sets Audrey apart from others in her field as a professional of the highest quality.

“Globally recognized, the CHSP® is a highly respected professional credential that validates your advanced knowledge in the hospitality industry. It is an honor awarded to lodging professionals whose leadership and managerial abilities are exemplary.”  (The American Hotel and Lodging Educational Institution, 2014).

When asked what made her choose the hospitality industry Ms. Valdez stated, “ It is the interaction with the people and being able to give a guest a great experience!”

Congratulations Audrey! We are so pleased that another one of our professionals is setting the bar so high.

Audrey Valdez

Audrey Valdez

 

2014 Summer Interns

Posted on May 22nd, 2014 in Lodging Host | No Comments »

 

We are so excited about this year’s group of interns! These lovely folks will be going to four of our properties this summers to see firsthand what the hospitality market is like and apply what they have learned in college with real situations. It’s going to be a great summer!!

From left to right: Kristie Lucas (Corp. Social Media Manager & Marketing Asst.), Alejandro Jatem, Esi Osan, Adrian Guerra, (Corp. Director of Marketing & Sales), Amanda Acosta, Tim Jimenez

From left to right: Kristie Lucas (Corp. Social Media Manager), Alejandro Jatem, Esi Osan, Adrian Guerra (Corp. Director of Marketing), Amanda Acosta, Tim Jimenez

 

A “Thank You” Isn’t Necessary

Posted on May 15th, 2014 in Comments Las Cruces NM, Las Cruces NM, Lodging Host | No Comments »

The hotel business is interesting because it takes a lot of “invisible” people to make it work. Like most businesses in the service industry, all the work is done behind the scenes and what’s seen by the guest is the final product. Therefore, we do not expect guests to say “thank you” because we are happy to do it whether it’s acknowledged or not. We truly want our guests to have the best experience possible at our hotel especially since it’s many of our guests’ home away from home. However, it is so wonderfully encouraging when the hard work is acknowledged, like in this email we got from one of our lovely guests:

“Thank you so much for everything the Staybridge Team has done to make this event a success. As you may know, hotel accommodations play a major part in the attitude of the team which contributes to how well they perform. Your attention to the little details and concern has not gone unnoticed. “-Rose

Thank you, Rose, for brightening the staff’s day at Staybridge Suites.

Renovation Reality

Posted on May 6th, 2014 in Lodging Host, Silver City NM | No Comments »

“To improve is to change; to be perfect is to change often.”
Winston Churchill

Well there are lots of changes underway here at Holiday Inn Express, Silver City, NM! Renovations begun in February and are scheduled to be completed this October. Here is a rundown of the exciting new additions and property changes:

  • We will be adding 12 new rooms to our current 61 room property. Our south end will be receiving 4 rooms per floor, over 3 stories. 
  • A solar heated outdoor pool will be placed next to the new addition.
  • A fire pit and star gazing area will be added as well as a grill (a great item requested by our long term customers). 
  • Guest rooms (NEW: windows, curtains, furniture, bedding, carpet, paint, lighting, microwaves and fridges etc.) 
  • Guest bathrooms (NEW: tiling, tubs, showers, and faucets). 
  • The fitness center is also undergoing improvements with new fitness equipment and yoga room!
  • The meeting center will have new carpet and furniture. 
  • The lobby will have a new enclosed circular staircase, open area business center, windows, front desk, sundry shop, and furniture. 
  • The breakfast bar is also getting a make-over with new cabinets and a little reconstructive surgery in the form of a wall being cleared out to make a better atmosphere for our guests to enjoy.

With these new additions and property changes our hotel is steadily improving even more! Come take a look for yourself the next time you are in town!

 

Sweetheart Molly!

Posted on April 28th, 2014 in Comments Port Aransas TX, Port Aransas TX | No Comments »

 

IMG_20140428_131411

Meet Molly and Andy! They came in as a walk in and Andy, Molly’s owner started to inform the front desk rep that other pet friendly hotels were scared of Molly and said that she was too big to stay on their properties. Then the Plantation Suites’ front desk rep asked Andy with compassion and no fear “What kind of dog is Molly?” She is an English Mastiff with the biggest heart.

They enjoyed their stay at Plantations Suites and as they were checking out Andy shared that he had lost his beloved wife last year and he now has Molly. She has not only been an encouragement and blessing to Andy but to many other guests at Plantation Suites. They enjoyed meeting her because she is a sweet heart and social butterfly but really a social dog! If you are a pet lover, you can understand the truth behind the statement, “a dog is a man’s best friend”. Andy said that his first night with us was amazing and that they will be returning to stay with us again!!

Thank you Andy and Molly for stay with us and for sharing your heart. We were happy to have you and we look forward to your next stay with us.

Sincerely,

Plantation Suites Port Aransas Hotel Management

So Many Great Reviews!!!

Posted on April 18th, 2014 in Albuquerque NM, Comments Albuquerque NM | No Comments »

Thank you everyone for sharing your experiences with us on TripAdvisor! 

“Very nice rooms & close to airport”

4 of 5 starsReviewed 1 week ago

The rooms have a living room, kitchen and a bedroom. Almost an apartment. Lots of space. Very nicely done rooms and plush beds. They have continental bfast ready by 4:30 a.m., which was good as we had a 7 a.m. flight to catch. Staff was friendly. Stayed only one night due to our schedule constraints.

RaviMN
St. Paul, MN

“I would stay again”

5 of 5 starsReviewed 2 weeks ago

Boy this place is nice. Really more of an apartment than hotel room. Full kitchen. Breakfast and dinner (weeknights) included in price. Nice new feel. Easy check in and check out. Nice firm/comfortable bed. Close to airport and no airplane noise.

Fricky1
Minnesota

“Loved it!”

5 of 5 starsReviewed 3 weeks ago via mobile

Had room 401 – far from elevator and at the very end of the hall next to stairs. This worked out perfect as we never heard one peep of noise! We enjoyed our King Suite and the fireplace was such a nice thing to come home to. Breakfast was crowded at 8 am Sunday morning with not enough tables, so we took our plates up to our room. Not a big deal, just FYI. Eat early! Biscuits and gravy was delicious. Front desk lady (from Phoenix and L.A.) was especially friendly and helpful. She recommended THE BEST Mexican food restaurant nearby called Cervantes. We did have a minor miscommunication with the maid. We wanted our room serviced on our second day and saw her on our way to elevator as we were out of coffee and toilet paper. We said hello, we’re in room 401. Can we have extra towels and shampoo? She asked if that was all and we said yes. She took it to mean just towels and shampoo. No making of bed, dishes, vacuum, etc. So we had to go down and get coffee and TP. Also, a lot of dogs. I mean A LOT! Must be the only hotel that allows them. But all were well behaved! The staff, suites, and breakfast make this place. Next time in Albuquerque we will stay again!

Stayed March 2014, traveled as a couple
Kathy H
Colleyville, Texas

“Very nice!”

5 of 5 starsReviewed 3 weeks ago

Very nice suite with fireplace! Clean and comfortable. The bed was the nicest one of the entire trip; of course I realize that everyone has their own preference. I forgot to look at what kind of mattress it was. I slept very well, the place was very quiet. I would stay here again especially given the close proximity to the airport and I-25.

  • Stayed March 2014, traveled with friends
  • Anne T
    Spring, Texas

 

“Modern with very friendly staff”

5 of 5 starsReviewed 4 weeks ago

Very nice hotel. The rooms are very modern and clean. The small kitchen had granite countertops, and the carpet was very clean.

The only negative is there is no beer or wine avialable at the hotel, but you can walk less than one block to a Mariott Courtyard that has a Bistro that serves beer and wine.

  • Stayed March 2014, traveled solo
  • Marc K
    Sunnyvale, California

 

We look forward to seeing everyone again! Happy Travels!

- Residence Inn Albuquerque Airport by Marriott

Excellent Suites

Posted on April 15th, 2014 in Comments Las Cruces NM, Las Cruces NM | No Comments »

Staybridge Suites Las Cruces, NM wants to thank Rich L for sharing his 5-star experience!

Excellent Especially if You Need a Suite
Traveling with my daughter and her friend, we either needed a suite or two rooms. The two BR suite was perfect. Each room had its own bath and TV with a common area and a small kitchenette. Room was very clean. “Hotel” breakfast was very good. Server kept everything well stocked and clean. Lot of little amenities throughout the hotel IE: pool, hot tub, laundry, massage chair. patio grill, safe in room, real china and metal utensils. As stated earlier from others, parking is somewhat of a challenge. I would return. -TripAdvisor  by Rich L (Ruidoso, New Mexico)

“Hi Rich L, Thank you for feedback and for giving us a 5-star review. We always appreciate our guests taking the time share their experiences with us. We are glad to hear that our suites, breakfast, and amenities were a perfect fit for you, your daughter and her friend. We look forward to seeing you the next time you visit Las Cruces. Thank you again for choosing to stay with us. Sincerely, Hotel Management”

See more TripAdvisor reviews for Staybridge Suites Las Cruces, NM today!

www.tripadvisor.com/Hotel_Review-g47087-d596145-Reviews-Staybridge_Suites_Las_Cruces-Las_Cruces_New_Mexico.html

StaybridgeLogo 3

Visiting Las Cruces, New Mexico?

Call today and make your reservations!

575-538-2525

www.lascruces-hotel.com

www.facebook.com/StayLasCruces