On a recent family vacation, my 11 year old daughter left one of her brand new shoes in our room and your wonderful housekeeping staff found it and Eric Hill from (front desk?) called me and shipped it back to us. This location was the best hotel we stayed in during the vacation…customer service done right! Big thanks to all your team for helping make our holidays better…Thanks, the Clarks- Spring Branch TX  – Check out 12/27/2013