Janet Glynn, the General Manager at the Residence Inn Albuquerque Airport received the following letter from a recent guest:

     “My wife and I recently stayed at the Residence Inn.  I want to assure you that our stay was altogether enjoyable;  the facility is excellent, the service was fine, and the general atmosphere most congenial.

     I want to particularly commend two of your staff members.  Marshall Sanchez went out of his way — way out of his way — on at least two occasions to help us.  He found me looking for a parking space in the evenings of both Monday and Tuesday.  He signaled me to follow him, whereupon he took his own car out of a well-lighted and secure spot and turned it over to me.  He did that on both nights.  I was truly astonished.  I couldn’t imagine that any hotel staff member would go that far for a guest.  In addition, on Tuesday night, Mrs. Sayre and I were looking for a good restaurant.  Marshall, again, went to great lengths to give us friendly advice and directions.

     I also want to commend Janeyee Schells.  She was so pleasant and cordial at our reception, and she was most parient in answering several questions throughout our stay.  Her helpful manners and her gracious attitude prompts us to want to come back.

     Please convey our gratitude to these fine staff members.

Sincerely,

E. Sayre, Los Alamos, New Mexico”