The complimentary shuttle driver (Ahmed) and front desk (June) were lifesavers! There was a mixup at the airport for our luggage, and June and Ahmed were able to solve the problem by storing our luggage and returning it back to us at the airport later. Through their creativity and true customer service, we were able to make all of our meetings with no stress. These employees went above and beyond and shold be commended.

Everything about this hotel was a delight, the complimentary snack area, the complimentary shuttle, the breakfast, the knowledge of the front desk, the ease of check in and out. Definitely will stay here the next time in the DC area.

Sincerely, Nancy Hibbert

Sent to Best Western International July 2009