Reviewed October 12, 2011 The road to the hotel has recently changed so you may drive past the road think you’re getting on the highway. Once we turned around and got to the hotel, the kids loved the great outdoor pool that was clean and just the right temp. Rooms were clean, breakfast was the best of a H.I. Express I’ve ever had. The staff actually served us everything from the breakfast buffet and helped get food/drinks for our kids! Entire staff was great and the faciltiy was 99%. My only concern was a broken piece on the bottom of the bed that caused a pretty severe injury but they took care of it right away.
TripAdvisor Scott s Nov 2011
Last week I stayed a couple of nights at your hotel and as always it was a pleasant stay. Somehow when I checked out I left my laptop on the bed and loaded my bags into the truck and traveled back to Houston. However once I got home I realized that I left my laptop there and was naturally extremely worried that it had been stolen. I called and when I told the gentleman who I was he immediately says, “I bet you’re looking for a laptop”. Music to my ears! I arranged for one of our truck drivers to stop by and pick it up and got it back the next day. I wanted to commend your staff for being honest and returning it to the front desk. I work in the area frequently and you can count on my business when I need a hotel! I would like to again thank the staff at the Holiday Inn Express in Marshall Texas. You have no idea how much I appreciate what you did for me.
Regards,
Chance Knight
RSmith78 1 contribution
Houston, Texas
May 6, 2010 | Trip type: Business, Solo travel
I came to Marshall for a business meeting, an associate booked my hotel for me so I wasn’t quite sure where I was headed. The address is a little bit tricky and can be easy to miss and for some reason my GPS would not accept the address, however I called the hotel and they guided me in without a problem.
The service was excellent, and the rooms were very nice. Only minor issue was being right near the highway with the traffic noise. All around a wonderful stay. Would definately stay again next time business takes me that way.
A recent guest of the Holiday Inn Express & Suites in Marshall, TX wrote IHG’s Guest Relations to tell them:
”All the staff at this hotel were extremely nice and helpful! A very pleasant experience to stay there. One of the best stays we’ve had! These people deserve special recognition. Never stayed where entire staff was so friendly! Definately will stay there again.”
It’s always good to hear from our guests, but comments like these are the icing on the cake!! Thanks to all the staff for doing such a good job and really delivering for our guests!
The Holiday Inn Express in Marshall ,Texas is one of the cleanest, friendliest, most hospitable hotels I have ever stayed at. We were there with a baseball team of twelve 13 and 14 year olds for the state tournament, and the personnel there made sure we were very well taken care of. Shirley Kilgore made sure there was plenty of breakfast to feed our hungry boys, and Xavier made certain we had everything we needed to feel comfortable, and to occupy our boys. This was a welcomed relief after a horrifying two night stay in the LaQuinta!!! Thanks to Xavier, Ms. Shirley, and Shy, our stay was fantastic! !!!! Sincerely, Shannon “Sunny” Whittington July 29 2009
Tripadvisor Solar-sailor
North Texas
Date of stay May 2009
Visit was for Business
Traveled with Solo Traveler
Member since August 25, 2008
Most of my travel to East Texas has been to small, inexpensive hotels with service matching the hotel. I was pleasently surprised at this hotel. The room was large and confortable, the breakfast was good and the entire experience was pleasent.
Of course there was a few negatives, like the desk clerk who was too involved on her cell phone to deal with customers and the loud girls in the room next to mine - “girl’s night out”? I’m sure the desk clerk has moved on to McDonalds and the girls have moved on to another hotel - so I recommend this one with pleasure.
It’s easy to miss - take the main Marshall exit - the hotel is on the south side of the highway.
