Archive for the ‘Lodging Host’ Category

“DOLLY” TAKES A VACATION

Posted on September 25th, 2014 in Albuquerque NM, Comments Las Cruces NM, Las Cruces NM, Lodging Host | No Comments »

Recently, a guest left behind “Dolly.” We have been trying to get in contact with the owners but have not been successful. We want her parents to know she is having a good time here until they return to claim her! Our staff took it upon themselves to make sure she has a fantastical vacation.

  • Helping check guest in at the front desk
  • Helping maintenance with some work orders
  • Eating a hamburger at our evening social
  • Hanging out in the massage chair
  • Laying out by the pool

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They say that New Orleans is the home of hospitality, but they hold no candle to Marshall!

Posted on August 20th, 2014 in Comments Marshall TX, Lodging Host, Marshall TX, Uncategorized | No Comments »

We had a boys baseball team stay with us this past month. There was a lot of activity in the hotel with all the boys around and about! Upon their departure they left this us a note. Here is snippet of what it said:

 “I want to express my gratitude to you and your staff for an absolute wonderful stay. The staff, rooms and service was perfect. Everyone in Marshall Texas has been so nice to me and my family they say that New Orleans is the home of hospitality, but they hold no candle to Marshall! They (hotel staff) touched us most with their outstanding service and most importantly, their PASSION for their work duties.” –  Sincerely,Brad H.

Thank you for staying at the Holiday Inn Express and Suites Marshall, TX! We had so much fun while they were here!

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Kind Words

Posted on August 15th, 2014 in Lodging Host, Silver City NM | No Comments »

One of our guest took the time to review and give us some feedback!  He left us these kind words on IHG:

“I stayed at the Holiday Express in Silver City on 7 & 8th, August.. As usual the friendly staff greeted me like a family. The renovation looks great and the room was fantastic. The management and the staff are the best in New Mexico. I stay a lot of places in New Mexico; however, I try to stay here, even if I have to travel a little more. They are great and very professional. Thank You.” – Moabed (IHG Rewards Card Gold Elite)

We are so lucky to have such a gracious guest. Thank you, Moabed, for staying with us!

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Lifelong Friends

Posted on August 8th, 2014 in Comments Port Aransas TX, Lodging Host, Port Aransas TX | No Comments »

In the spirit of National Family Fun month, here is a story of how two families became great friends at Plantation Suites & Conference Center.

Laura and her family have been coming to to Plantation Suites & Conference Center for years. One summer, about 5 years ago, they met Karen and her family. Both of the families enjoyed spending time together at the pool and chatting. Their children also hit it off! They didn’t exchange phone numbers; however, when Laura and her family came back the following year Karen was there with her family!

Laura commented and said, “Now we have lifelong family friends. Thank you, Plantation Suites and Karen.”

Karen also commented and replied, “We are very thankful for meeting our new long life friends here. Love plantation suites and our new ‘family.’”

It’s neat to watch how people come together here at Plantation Suites & Conference Center. The family environment radiates community, and we are so thankful that people can enjoy the hotel and everyone here. Thank you, Laura and Karen, for sharing your story with us!

Things Expected

Posted on August 7th, 2014 in Comments La Porte TX, La Porte TX, Lodging Host, Uncategorized | No Comments »

In our busy lives today there are many things we expect to happen. For instance, when I want to cross the street I wait for the hand to go away and the walking person to appear. I expect that the sea of cars, full of impatient looking people, will wait for me. I expect this even though they are bigger and stronger than I am and look much more ready to move forward than I do. In my mind, everything always goes as it “should.” The cars get to go when the light turns green, and I make it safely across. My life was spared because people followed rules. The more I thought about the uncertainty of it the more I really appreciated those cars waiting for me to cross.

At this point, I am sure everyone reading this is thinking, “what does this have to do with the Comfort Suites, La Porte, Tx?”

Let me get to the point and tell the story that sparked this direction of thought. We had a lovely guest named Ann (picture is below). She is 83 years old and one of the sweetest—brings cookies to you at Christmas kind of way— human beings. She stayed here two nights with her family. Both nights she asked the front desk receptionist Lacy if she could have some milk to take with her medicine. Lacy found the milk we put out for breakfast and poured Ann a cup full.  What Lacy did would seem to most guests and employers something that was expected of her. However, Ann thought of it differently. She told her granddaughter, Kaitlin (the one who told us this story), that Lacy’s actions “made her feel special.” She really appreciated what Lacy had done for her. When I heard this story I thought of the world today and how insensitive of a place it has become. When did we start expecting and stop appreciating what people do for us? Thank you, Ann, for reminding us that even the most seemly insignificant tasks should be appreciated. 

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21 Pats on the Back

Posted on August 5th, 2014 in Comments Farmington NM, Farmington NM, Lodging Host | No Comments »

Last month we had the opportunity to host a large family here at the Holiday Inn Express and Suites, Farmington, NM. Each family member was very kind and we had a great time taking care of them. None of us really thought anything about it—taking care of people is part of our job. So it was a surprise when our corporate office –Lodging Host Hotel Corp.—called and said they had received over 20 “Pat on the Back” cards from one particular family. These cards allow guest to give a “pat on the back”  in the form of a comment to the employee if he or she has noticeable gone above and beyond. Of course, working hard does not always get noticed which is fine—that’s not why we do it. But it definitely made our day to find out that our hard work was noticed and appreciated.  Thank you, Obregon Family, for being so considerate!

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“Our minds were still curious if “bankie” would end up in a trash can in Las Cruces…”

Posted on July 16th, 2014 in Las Cruces NM, Lodging Host | No Comments »

We received an email from our guest Ricky, a Colonel in the Air Force. He was traveling with his family and they chose the Staybridge Suites Las Cruces, New Mexico, as their hotel destination. They had a great stay, but upon their departure a very devastating thing happened. Here is the story in Ricky’s own words:

“We had a fabulous stay to include both dinner and breakfast for my family which was complimentary on you guys.  Your front staff was extremely friendly which always sets the tone for your establishment.  We checked out on Thursday morning and headed home to San Antonio.  Just on the other side of El Paso our 3 year old son asked where was his blanket (“bankie” in his words). We quickly realized it was left in the room, and already 100 miles down the road there was no option to go back.  My wife called the hotel to ask if there were any options or could anyone help us out.  My wife spoke with Ms. Melissa Ochoa who was unbelievably helpful, and being a mother herself understood the importance of a small blanket for a 3 year old.  She stated “I will take a look and send it to your address…if you don’t hear from us, that means we found it and will be on its way.”  We both had a sigh of relief, yet in the back of our minds were still curious if “bankie” wouldn’t end up in a trash can in Las Cruces as his final resting place.  I had no idea the impact it would have on my son as he spent the next 2 nights having a hard time sleeping.  Low and behold, “bankie” made his appearance on our doorstep 2 days after our departure, and to the extreme excitement of my son.  My son has slept through the night every night since.”

The whole family was so appreciative of Melissa and her kindness and the speed to which she sent the blanket. Ricky said, “She was amazing from the time my wife called until the time “bankie” showed up, and she didn’t stop there.  Included in the package was a personal note from Ms. Melissa Ochoa stating “I”M HOME =)” which dearly touched my son.”

Seeing this email brought tears to Melissa’s eyes. Later, she stated, “I know that my children can’t sleep without their blankies, so I didn’t even think twice about finding and sending it. I just knew we needed to get this blankie home to the boy ASAP.”

Thank you, Melissa, for going above and beyond in customer service. We are grateful to have you as part of our Staybridge team!

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Funny Short Parable for the 4th of July

Posted on June 30th, 2014 in Lodging Host | No Comments »

Parable For The 4th of July (author unknown)

Once, in the 1820′s, a little boy called Sam was playing in the yard behind his house. During his pretend fighting game, he knocked over the outhouse.

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Now Sam was upset and worried that he would get into trouble so he ran into the woods and didn’t come out until after got dark. When he arrived back home, his pappy was waiting for him. He asked suspiciously, “Son, did you knock over the outhouse this afternoon?”

“No, pappy,” Sam lied. 

“Well, let me tell you a story,” said the father. “Once, not that long ago, Mr Washington received a shiny new ax        from his father.

Excited, he tried it out on a tree, swiftly cutting it down.

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But as he looked at the tree, with dismay he realized it was his mother’s favorite cherry tree,” his pappy paused.” just like you, he ran into the woods. When he returned, his pappy asked, ‘George, did you cut down the cherry tree?’ George answered with, ‘Father, I cannot tell a lie. I did indeed chop down the tree.’ Then his father said, ‘Well, since you

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Then his pappy father spanked Sam boy red, white, and blue. The boy whimpered, “Pappy, I told you the truth! “Pappy, I cannot tell a lie any more.” said the little boy. “I did indeed knock down the outhouse.”were honest with me, you are spared from punishment. I hope you have learned your lesson, though.’ So,” the Sam’s father asked again,” did you knock down the outhouse?”

Why did you spank me?”

Pappy answered, “That’s because George Washington’s father wasn’t in the tree when he chopped it down!”

 

A monstera angel & a rewarding job

Posted on June 5th, 2014 in Comments Port Aransas TX, Lodging Host, Port Aransas TX | No Comments »

One of the things that is so rewarding working at The Plantation Suites & Conference Center in Port Aransas, Tx, is being able to create a good experience for someone. The icing-on-the-cake is when someone returns a great experience with a “thank you.” This is a note and the gift that was left for us by our wonderful guest Phyllis and her husband.

“We spent a few glorious days at fantastic Plantation Suites & can’t thank you all enough. I made you a parting gift ~ this Monstera Angel ~ made from the leaf sheaths of the big leafed Monstera Plants around the pool. Thank you for a wonderful few days…. We will be back. Thanks Shawn & all your pleasant staff we had the pleasure of meeting!” -Phyllis

 

Thanks you, Phyllis, for being so generous with your kindness! Come back and stay with us soon!

Monstera Angel ~ made by Phyllis from the leaf sheaths of the Monstera Plants around the poolside.

Monstera Angel ~ made by Phyllis from the leaf sheaths of the Monstera Plants around the poolside.

Great Accomplishment for Audrey Valdez

Posted on June 4th, 2014 in Comments Las Cruces NM, Las Cruces NM, Lodging Host | No Comments »

Audrey Valdez is the Director of Sales at Staybridge Las Cruces, NM. She has been working in the hospitality industry since 2003 and recently completed the Certified Hospitality Sales Professional (CHSP®) which is the most prestigious certification available in the hospitality industry. The American Hotel and Lodging Educational Institution requires one to have many years of education and experience in hospitality to even take the CHSP® exam. Needless to say, having this certification sets Audrey apart from others in her field as a professional of the highest quality.

“Globally recognized, the CHSP® is a highly respected professional credential that validates your advanced knowledge in the hospitality industry. It is an honor awarded to lodging professionals whose leadership and managerial abilities are exemplary.”  (The American Hotel and Lodging Educational Institution, 2014).

When asked what made her choose the hospitality industry Ms. Valdez stated, “ It is the interaction with the people and being able to give a guest a great experience!”

Congratulations Audrey! We are so pleased that another one of our professionals is setting the bar so high.

Audrey Valdez

Audrey Valdez