Archive for the ‘Lodging Host’ Category

“Our minds were still curious if “bankie” would end up in a trash can in Las Cruces…”

Posted on July 16th, 2014 in Las Cruces NM, Lodging Host | No Comments »

We received an email from our guest Ricky, a Colonel in the Air Force. He was traveling with his family and they chose the Staybridge Suites Las Cruces, New Mexico, as their hotel destination. They had a great stay, but upon their departure a very devastating thing happened. Here is the story in Ricky’s own words:

“We had a fabulous stay to include both dinner and breakfast for my family which was complimentary on you guys.  Your front staff was extremely friendly which always sets the tone for your establishment.  We checked out on Thursday morning and headed home to San Antonio.  Just on the other side of El Paso our 3 year old son asked where was his blanket (“bankie” in his words). We quickly realized it was left in the room, and already 100 miles down the road there was no option to go back.  My wife called the hotel to ask if there were any options or could anyone help us out.  My wife spoke with Ms. Melissa Ochoa who was unbelievably helpful, and being a mother herself understood the importance of a small blanket for a 3 year old.  She stated “I will take a look and send it to your address…if you don’t hear from us, that means we found it and will be on its way.”  We both had a sigh of relief, yet in the back of our minds were still curious if “bankie” wouldn’t end up in a trash can in Las Cruces as his final resting place.  I had no idea the impact it would have on my son as he spent the next 2 nights having a hard time sleeping.  Low and behold, “bankie” made his appearance on our doorstep 2 days after our departure, and to the extreme excitement of my son.  My son has slept through the night every night since.”

The whole family was so appreciative of Melissa and her kindness and the speed to which she sent the blanket. Ricky said, “She was amazing from the time my wife called until the time “bankie” showed up, and she didn’t stop there.  Included in the package was a personal note from Ms. Melissa Ochoa stating “I”M HOME =)” which dearly touched my son.”

Seeing this email brought tears to Melissa’s eyes. Later, she stated, “I know that my children can’t sleep without their blankies, so I didn’t even think twice about finding and sending it. I just knew we needed to get this blankie home to the boy ASAP.”

Thank you, Melissa, for going above and beyond in customer service. We are grateful to have you as part of our Staybridge team!

10294262_795587783786254_1224893621742227885_n photo 3

 

Funny Short Parable for the 4th of July

Posted on June 30th, 2014 in Lodging Host | No Comments »

Parable For The 4th of July (author unknown)

Once, in the 1820′s, a little boy called Sam was playing in the yard behind his house. During his pretend fighting game, he knocked over the outhouse.

outhouse

Now Sam was upset and worried that he would get into trouble so he ran into the woods and didn’t come out until after got dark. When he arrived back home, his pappy was waiting for him. He asked suspiciously, “Son, did you knock over the outhouse this afternoon?”

“No, pappy,” Sam lied. 

“Well, let me tell you a story,” said the father. “Once, not that long ago, Mr Washington received a shiny new ax        from his father.

Excited, he tried it out on a tree, swiftly cutting it down.

washington

But as he looked at the tree, with dismay he realized it was his mother’s favorite cherry tree,” his pappy paused.” just like you, he ran into the woods. When he returned, his pappy asked, ‘George, did you cut down the cherry tree?’ George answered with, ‘Father, I cannot tell a lie. I did indeed chop down the tree.’ Then his father said, ‘Well, since you

ouhouse 2

Then his pappy father spanked Sam boy red, white, and blue. The boy whimpered, “Pappy, I told you the truth! “Pappy, I cannot tell a lie any more.” said the little boy. “I did indeed knock down the outhouse.”were honest with me, you are spared from punishment. I hope you have learned your lesson, though.’ So,” the Sam’s father asked again,” did you knock down the outhouse?”

Why did you spank me?”

Pappy answered, “That’s because George Washington’s father wasn’t in the tree when he chopped it down!”

 

A monstera angel & a rewarding job

Posted on June 5th, 2014 in Comments Port Aransas TX, Lodging Host, Port Aransas TX | No Comments »

One of the things that is so rewarding working at The Plantation Suites & Conference Center in Port Aransas, Tx, is being able to create a good experience for someone. The icing-on-the-cake is when someone returns a great experience with a “thank you.” This is a note and the gift that was left for us by our wonderful guest Phyllis and her husband.

“We spent a few glorious days at fantastic Plantation Suites & can’t thank you all enough. I made you a parting gift ~ this Monstera Angel ~ made from the leaf sheaths of the big leafed Monstera Plants around the pool. Thank you for a wonderful few days…. We will be back. Thanks Shawn & all your pleasant staff we had the pleasure of meeting!” -Phyllis

 

Thanks you, Phyllis, for being so generous with your kindness! Come back and stay with us soon!

Monstera Angel ~ made by Phyllis from the leaf sheaths of the Monstera Plants around the poolside.

Monstera Angel ~ made by Phyllis from the leaf sheaths of the Monstera Plants around the poolside.

Great Accomplishment for Audrey Valdez

Posted on June 4th, 2014 in Comments Las Cruces NM, Las Cruces NM, Lodging Host | No Comments »

Audrey Valdez is the Director of Sales at Staybridge Las Cruces, NM. She has been working in the hospitality industry since 2003 and recently completed the Certified Hospitality Sales Professional (CHSP®) which is the most prestigious certification available in the hospitality industry. The American Hotel and Lodging Educational Institution requires one to have many years of education and experience in hospitality to even take the CHSP® exam. Needless to say, having this certification sets Audrey apart from others in her field as a professional of the highest quality.

“Globally recognized, the CHSP® is a highly respected professional credential that validates your advanced knowledge in the hospitality industry. It is an honor awarded to lodging professionals whose leadership and managerial abilities are exemplary.”  (The American Hotel and Lodging Educational Institution, 2014).

When asked what made her choose the hospitality industry Ms. Valdez stated, “ It is the interaction with the people and being able to give a guest a great experience!”

Congratulations Audrey! We are so pleased that another one of our professionals is setting the bar so high.

Audrey Valdez

Audrey Valdez

 

2014 Summer Interns

Posted on May 22nd, 2014 in Lodging Host | No Comments »

 

We are so excited about this year’s group of interns! These lovely folks will be going to four of our properties this summers to see firsthand what the hospitality market is like and apply what they have learned in college with real situations. It’s going to be a great summer!!

From left to right: Kristie Lucas (Corp. Social Media Manager & Marketing Asst.), Alejandro Jatem, Esi Osan, Adrian Guerra, (Corp. Director of Marketing & Sales), Amanda Acosta, Tim Jimenez

From left to right: Kristie Lucas (Corp. Social Media Manager), Alejandro Jatem, Esi Osan, Adrian Guerra (Corp. Director of Marketing), Amanda Acosta, Tim Jimenez

 

A “Thank You” Isn’t Necessary

Posted on May 15th, 2014 in Comments Las Cruces NM, Las Cruces NM, Lodging Host | No Comments »

The hotel business is interesting because it takes a lot of “invisible” people to make it work. Like most businesses in the service industry, all the work is done behind the scenes and what’s seen by the guest is the final product. Therefore, we do not expect guests to say “thank you” because we are happy to do it whether it’s acknowledged or not. We truly want our guests to have the best experience possible at our hotel especially since it’s many of our guests’ home away from home. However, it is so wonderfully encouraging when the hard work is acknowledged, like in this email we got from one of our lovely guests:

“Thank you so much for everything the Staybridge Team has done to make this event a success. As you may know, hotel accommodations play a major part in the attitude of the team which contributes to how well they perform. Your attention to the little details and concern has not gone unnoticed. “-Rose

Thank you, Rose, for brightening the staff’s day at Staybridge Suites.

Renovation Reality

Posted on May 6th, 2014 in Lodging Host, Silver City NM | No Comments »

“To improve is to change; to be perfect is to change often.”
Winston Churchill

Well there are lots of changes underway here at Holiday Inn Express, Silver City, NM! Renovations begun in February and are scheduled to be completed this October. Here is a rundown of the exciting new additions and property changes:

  • We will be adding 12 new rooms to our current 61 room property. Our south end will be receiving 4 rooms per floor, over 3 stories. 
  • A solar heated outdoor pool will be placed next to the new addition.
  • A fire pit and star gazing area will be added as well as a grill (a great item requested by our long term customers). 
  • Guest rooms (NEW: windows, curtains, furniture, bedding, carpet, paint, lighting, microwaves and fridges etc.) 
  • Guest bathrooms (NEW: tiling, tubs, showers, and faucets). 
  • The fitness center is also undergoing improvements with new fitness equipment and yoga room!
  • The meeting center will have new carpet and furniture. 
  • The lobby will have a new enclosed circular staircase, open area business center, windows, front desk, sundry shop, and furniture. 
  • The breakfast bar is also getting a make-over with new cabinets and a little reconstructive surgery in the form of a wall being cleared out to make a better atmosphere for our guests to enjoy.

With these new additions and property changes our hotel is steadily improving even more! Come take a look for yourself the next time you are in town!

 

Adrian W. Guerra, Achieves Prestigious Certification

Posted on January 16th, 2014 in Blogroll, Lodging Host, Uncategorized | No Comments »

The American Hotel and Lodging Educational Institution has awarded, Adrian Guerra, Corporate Director of Sales & Marketing at Lodging Host Hotel Corp, a Certification as a top Hospitality Sales Professional. This very prestigious achievement qualifies him in all areas of hospitality sales. The CHSP is globally known as a certification that proves ones knowledge and expertise in the hotel industry.  “It is an honor awarded to lodging professionals whose leadership and managerial abilities are exemplary ”(The American Hotel and Lodging Educational Institution, 2014). Not everyone who is a hotel professional has a CHSP, but only those who strive to achieve the ultimate level of excellence at their properties.

“Achieving the CHSP® certification announces that you have a place among the best in your profession, are abreast of current trends and latest hospitality protocols; and serves as leverage in current and future career opportunities ” (The American Hotel and Lodging Educational Institution, 2014).

Congratulations Adrian! We are proud of your accomplishment, and we look forward to you guiding and extending your expertise to make our team more successful.

 

AHLEI-43692_184x184

Fourth Quarter Revenues Very Strong

Posted on December 30th, 2013 in Blogroll, Lodging Host, Uncategorized | No Comments »

“While our hotels in Government segment dominated markets struggled, our natural resource markets’ hotels contributed to large increases in the last three months of the year and caused the Company to post double digit increases for the month of December.” according to Adrian Guerra Corporate Director of Marketing for Lodging Host Hotel Corp.

December was a very nice way to end a year that began with a first quarter down almost 4% from 2012 according to Mr. Guerra. The company will end the year with a strong 3.6% revenue growth over 2012, in same store sales, according to Charlotte Hilchey, Company Comptroller.

“The economy seems to finally beginning to pick up steam. Combine that with almost all of our markets showing no increase in supply in 2014 and we should have a pretty good year ahead. We still need the Government/Military markets to stabilize so that we can push Average Daily Rate increases that we have not seen in a couple of years in those markets, so we are not out of the woods yet.” according to Mr. Guerra.

According to Kevin Hilchey, President of Lodging Host Hotel Corp, “The company is looking forward to a very busy and productive 2014 and not just in same unit sales growth. We have at least two projects that we should get out of the ground in 2014. The last project that we completed was in late 2008.”

Getting more Social

Posted on November 21st, 2013 in Blogroll, Lodging Host, Uncategorized | No Comments »

 CYMERA_20131104_151804

 Lodging Host Hotel Corp is getting more social!

We have been connecting with our guests through different social media channels such as Facebook, Twitter, TripAdvisor and Instagram. Our properties are now able to market, connect, and update their guests by the click of a button. They can also post local activities, news, and information about their property and surrounding areas.

The following Social Media cards are given to each of the Lodging Host Hotel Corporations properties, and the front desk agents hand them out to remind their guest to connect with our hotels on each channel!

 

Residence Inn Social Media Cards

Facebook: https://www.facebook.com/ResInnABQAirport

Twitter: https://twitter.com/ResInnABQair

TripAdvisor: http://www.tripadvisor.com/Hotel_Review-g60933-d1200984-Reviews-Residence_Inn_Albuquerque_Airport-Albuquerque_New_Mexico.html

Instagram: http://instagram.com/resinnabqair

 

Farmington Social Media Cards

Facebook: https://www.facebook.com/HIEXFarmington

Twitter: https://twitter.com/HIEXFarmington

TripAdvisor: http://www.tripadvisor.com/Hotel_Review-g47029-d98973-Reviews-Holiday_Inn_Express_Farmington_Bloomfield-Farmington_New_Mexico.html

Instagram: http://instagram.com/hiexfarmington

 

Holiday Inn Express and Suites Social Media Cards

Facebook: https://www.facebook.com/HolidayInnSilverCity

Twitter: https://twitter.com/SilverCityHIE

TripAdvisor: http://www.tripadvisor.com/Hotel_Review-g60831-d98882-Reviews-Holiday_Inn_Express_Silver_City-Silver_City_New_Mexico.html#REVIEWS

 

 

Staybridge Suites Social Media Cards

Facebook: https://www.facebook.com/StayLasCruces

Twitter: https://twitter.com/StaybridgeSLC

TripAdvisor: http://www.tripadvisor.com/Hotel_Review-g47087-d596145-Reviews-Staybridge_Suites_Las_Cruces-Las_Cruces_New_Mexico.html

Instagram: http://instagram.com/staybridgesuiteslc

 

Comfort Suites La Porte

Facebook: www.facebook.com/comfortsuiteslaporte

Twitter: : www.twitter.com/comfortsuiteslp

TripAdvisor: http://www.tripadvisor.com/Hotel_Review-g56110-d106758-Reviews-Comfort_Suites-La_Porte_Texas.html

Instagram: http://instagram.com/comfortsuiteslp

 

Houston SM contact cards 3

Facebook: https://www.facebook.com/pages/Quality-Suites-Intercontinental-Airport-West/687124981312970

Twitter: https://twitter.com/QualitySuitesTX

TripAdvisor: http://www.tripadvisor.com/Hotel_Review-g56003-d247110-Reviews-Quality_Suites_Bush_IAH_Airport_West-Houston_Texas.html

Instagram: http://instagram.com/qualitysuitestx

 

Holiday Inn Express and Suites Marshall Social Media Cards 2

Facebook: https://www.facebook.com/HIEMarshallTX

Twitter: https://twitter.com/HIEMarshallTX

TripAdvisor: http://www.tripadvisor.com/Hotel_Review-g56236-d1145948-Reviews-Holiday_Inn_Express_Suites_Marshall-Marshall_Texas.html

Instagram: http://instagram.com/hiemarshalltx

 

Plantation Suite Social Media Card updated

Facebook: https://www.facebook.com/PlantationSuites

Twitter: https://twitter.com/PlantationSuite

TripAdvisor: http://www.tripadvisor.com/Hotel_Review-g56476-d251042-Reviews-Plantation_Suites-Port_Aransas_Texas.html

 

 

website logo

http://lodginghost.com/index.asp

https://www.facebook.com/LodgingHost