The Alabama Forestry Commission Crews are currently staying with us at the Hampton Inn in Livingston. We received two comment cards earlier this week.
“This hotel is the cleanest, friendliest, most well run hotel we have ever had the pleasure to stay at.” - Derrick Heckman, Alabama Wildfire Team
“The rooms were great, everyone was very professional. The housekeeping staff did an excellent job of keeping the room clean.” - David Davis, Alabama Wildfire Team
The latest GSS scores, (Guest Satisfaction Score) as reported by Best Western’s Customer Care Performance Report ending July 31, ranks the Best Western Old Colony as 32 out of 326 hotels in district 7. That puts the Old Colony in the Top 20% of those Best Westerns.
This rating is a testament to the dedication of service and the commitment to excellence that the staff at the Old Colony show every day. From the courteous shuttle drivers, the friendly staff at check-in, the remarkable “24 hour Open Snack Kitchen”, to the generous breakfast buffet in the morning, you will be treated as old friends.
Paul Banigan,
General Manager
The Texas Sr. Pro Rodeo will be held at Circle T Arena this weekend. The rodeo starts at 6pm on Saturday and Sunday. Come stay with us and enjoy the event. If you are participating in the event let us know and you will get 10% off your stay.
Circle T Arena is having Karaoke on Friday Aug. 22, 2008. Come at 8pm and sing your heart away. If you drink too much come stay with us at the Inn. Rooms available all weekend.
Lodging Host Hotel Corp was proud to announce that it opened it’s second new hotel this year on July 16th in Marshall, TX. The hotel is a Holiday Inn Express & Suites and has eighty guest rooms and suites. Holiday Inn Express is a brand of InterContinental Hotels Group (IHG) which operates over 3,000 hotels worldwide.
The design of the hotel incorporates all of the elements of the Holiday Inn Relaunch program including upgraded breakfast, new bedding, new entry design elements, communal breakfast table, exercise facility, business center, branded backround music and new signage. According to Denise Arnold, Corporate Director of Marketing for Lodging Host, “It is an exciting and easy product to sell. IHG truly is building “Hotels that Guests Love” like their new motto says”.
The relaunch is not just about new designs though. According to Kevin Hilchey, President of Lodging Host, “We had to pass a rigorous inspection and will have to maintain a high level of guest satisfaction scores to maintain the upgraded product guidelines. Because of this we have assigned a person many believe is our best General Manager in the company, Louis C. Christian III. He has been with us a long time and has put together the team that will make this project a homerun for us and the community of Marshall”.
Guests love the changes at Best Western Old Colony Inn located in Alexandria,VA. We’ve put in some flat panel Televisions, add ten new King Bedded rooms, and even add new bedding. Still, all the guests rave about is the Snack Kitchen. Thats according to all of the guest comment cards that we have been receiving in the last two months.
There is no doubt that the “Snack Kitchen” added late last June is catching on fast. While it has taken a while to let people know that it is at the Best Western Old Colony in Alexandria, VA they are definately coming back for more. With the economy in a slump and area hotels mumbling that while business is not terrible, it is definately slower than this time last year, the Best Western Old Colony has business significantly stronger than this time last year.
Paul Banigan, General Manager and part Owner of the hotel, says: “We think that our staff gives exceptional service. We also have put together a great little boutique property in an exceptional location but I have to admit that the guests LOVE the Snack Kitchen. It has been the primary reason for our growth while everyone else’s business is off. The value perception is unbelievable and that is just how some of the guests react.”
May 22, 2008
Staybridge Suites Las Cruces NM hosts “Oktoberfest in May” for its ATAMIR German contingency.
The German contingency is working out at White Sands Missile Range in a two part training series.
The ATAMIR German contingency checked in April of 2008 and will be at the Staybridge Suites though mid-summer. they will return in October for the second portion of their training module.
In efforts to welcome this group, Staybridge Suites hosted “Oktoberfest in May” serving authentic German cuisine, German music and Staybridge Suites hospitality. We want to thank Steve Aragon for his assistance and Ingrid Caesar, Ulli Dunn and the White Sands Team for their participation in this event.
Marble Falls, TX Hampton Inn on the Lake: has just completed a $250,000 renovation of its public and guest bathrooms. General Manager, Pauline Ramirez of Lodging Host, the hotel management company, commented “The marble counter tops, wood vanities, new tile floors and new lighting fixtures give the bathrooms a wonderful spa-like feel.” Guests give the bathrooms rave reviews. The bathroom renovation is part of a continuing capital investment program begun in October of 2005 when Rocky Reese and Live Oak Lodging purchased the hotel. At that time, all the public area furniture and much of the guestroom furniture was upgraded. Last year, landscaping was improved along with a permanent pool canopy. “Each off-season we try to upgrade our product to keep it fresh and the best value in the market,” Mr. Reese said. So far, Live Oak Lodging has invested almost $500,000 in upgrading the Hampton Inn on the Lake. Live Oak Lodging also owns and operates the 78- room boutique hotel, The Lighthouse Inn at Aransas Bayin Rockport. With the lake as a backdrop, Hampton Inn on the Lake is a relaxing way to spend a few days. For more information or to make reservations log on to www.marblefallshotel.com or call 830-798-1895.
Sandfest, the annual Sand Sculptor contest, drew 100,000 visitors to the island. The professional sculptors began their masterful handiwork Friday morning, and judging was done Sunday. There were also amateur and children’s competitions as well as a learning mountain. And, of course, there were many craft and food booths to enjoy. It is one of the most popular events held in Port A, and, by all accounts, everyone had a wonderful time.
The Hampton Inn in Hillsboro, Texas celebrated their first year anniversary on April 18, 2008. ” We are very happy to be part of the Hillsboro community while injecting a member of the Hilton Hotels family to the city. We consider our first year to be very successful and look forward to a continued relationship with our treasured guests, the Hillsboro area, and the many friends we have made since the hotel opening.” Peggy Franklin, General Manager.
